Acknowledgement of Order: All orders are acknowledged via Email, fax, or through our website. Please contact the office immediately if changes need to be made to your order. All changes must be done in writing via Email. A Sales Order Confirmation of the order will follow acknowledgement via Email when a new purchase order is submitted.
Order Cancellations: Orders can only be cancelled with authorization from office before order enters production. If an order has already entered production, additional charges will be applied. Cancelled orders are subject to a cancellation fee.
ADDITIONAL CHARGES INFORMATION
Setup Charge: $45.00 (V) for setup of standard orders that require imprinting. Each additional color/location, add $45.00 (V) plus running charge.
Repeat Order: $30.00 (V) for setup of repeat orders of one color and one location. Each additional color/location, add $30.00 (V) plus running charge. Please specify the most recent P.O. number and/or Promo Products Order Number, along with a copy of the artwork to ensure accuracy. Any changes to artwork are not qualified as a Repeat Order. Artwork is kept on file for 2 years, after which it must be resubmitted.
Virtual Proof: Virtual proofs are provided free of charge. Please allow 1-2 business days. Proof is required on all orders. Production begins after receipt of written approval of proof. Virtual proofs will be sent via Email. Promo Products reserves the right to not provide virtual proofs. Please note colors may not represent real imprint results. Proof is to confirm artwork and imprint area.
Ink Color Change: $25.00 (V) Minimum catalog quantity applies per ink color change.
Pre-production Item Proof: Unit cost plus setup $45.00/v per color. Standard screen or setup charge per color applies for additional colors. Production begins after receipt of written approval of proof. Pre-production sample cost may be credited towards order upon approval and production.
Less Than Minimum: $40.00 (P) charge for less than minimum quantity orders plus standard additional fees that apply. Less Than Minimum orders will be billed at first quantity pricing.